FAQs
Nailesque Nails
How do I choose the right nail size?
At Nailesque, we’ve got you covered with 12–15 nail sizes in every set, and since each size comes with two pieces, that’s a total of 24–30 nails!
No measuring, no stress—just pick your set, and you’re guaranteed a perfect fit every time.
Tip: If you’re between sizes, no worries! Just size up and file the edges for a flawless, custom fit.
How do I apply Nailesque nails?
Applying our nails is easy! Here’s a simple step-by-step:
1. Lightly buff to remove shiny surface from your natural nails with the nail file provided.
2. Clean the nail surface with alcohol pad provided. (Tip: You also also use rubbing alcohol or acetone on a cotton pad)
3. Select the nail size that fits each nail. (Tip: The press on should fit snugly to the edges of your nail bed. Size up & file down if you're in between sizes)
4. Apply adhesive tabs or nail glue.
5. Press and hold the nail for 10–15 seconds. (Tip: When applying, make sure the nail is pushed back towards the cuticle line at a 45 degree angle before pressing down.)
That’s it—your salon-quality manicure is ready!
How do I remove my Nailesque nails?
If you have used the nail glue, we recommend waiting for your press-ons to begin lifting on their own before attempting to remove them (this typically happens around the 2 week mark).
Soak your hands in hot water mixed with soap and any type of oil. Apply the soap and oil directly to your nails and massage it into the cracks to speed up the process.
Once your nails begin to loosen, use the cuticle stick to make gentle rocking motions underneath the edges of the nails to assist them in popping off.
What makes Nailesque better than other press-ons?
We have developed custom-made moulds that create stronger press-ons than the moulds used by other brands. While most press-ons are made with ABS plastic, our nails are made with 100% soft acrylic to achieve a salon-done look.
Each pack comes with everything you need to apply your nails, including 24-30 nails with 12-15 size options so that you can get the perfect fit.
We constantly get feedback that our nail glue and adhesive tabs are the best that our customers have tried without damaging their nails.
Can I reuse my Nailesque nails?
Absolutely!
Our nails are designed to be durable and long-lasting so that they can be reused multiple times!
To remove residue glue from the back of the press-on, you can fold the included nail file to get in the curvature and file off most of the dried glue. Don’t stress too much if you can’t get it all off as the nails will still hold as normal.
If you are using the adhesive tabs for short-term wears (i.e. weekends. & events), the nails can be reused up to 10 times! We recommend grabbing the Extra Adhesive Tabs (10 sheets)
I have very wide/narrow nail beds. Will Nailesque fit my nails?
We take pride in having a larger range of nail sizes than most of our competitors, with 12-15 nail size options in each set. All of our shapes are made to fit most people (sizing based on average nail widths, including XS & L nail sizes).
Tip: If you do have any issue finding a nail that fits perfectly, simply select a bigger size and file it down for a few seconds to get the right fit.
What is included in each nail set and what extras do I need?
24-30 nails, nail glue tube, 1x set of adhesive tabs, nail file, cuticle stick, alcohol wipe.
Whilst nail glue is included in every pack (enough glue for 2-3 wears), our customers love to add our brush-on glue to their order for an even easier application process.
If you would like to reuse your Nailesque nails with the adhesive tabs, we recommend purchasing an extra adhesive tabs (10 sheets).
Can I cut & file my Nailesque nails?
Yes! If the press ons are a little long for your liking, you can easily cut them down and then smooth the tips with the included file.
What happens after 2-3 weeks?
As your nails grow, your Nailesque nails will begin to lift. At this stage, you can remove them and reapply.
What about showering/doing the dishes/taking baths & swimming?
Your Nailesque nails need to naturally lift around the edges or be gently lifted before they’re ready for soaking and removal. So yes, you can absolutely shower (and even swim) with them! In fact, some of our customers have gone snorkeling and chased waterfalls with their Nailesque nails still perfectly intact!
Tip: Avoid water for at least 1 hour after application to let the glue fully set for long-lasting wear.
Order Issues
Can I cancel my order?
Unfortunately once an order is placed we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria :)
I accidentally ordered the wrong item!
Once an order is placed, we prepare orders quickly, so we cannot guarantee your request will be processed in time. Do reach out to us as soon as possible (email us: hello@nailesque.com), and we will try our best to help :)
I entered the wrong shipping address!
Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away (email us: hello@nailesque.com) with your Order ID and the correct shipping address :)
I received a wrong or faulty item.
If you've double checked your order confirmation and have received the wrong item or it turned up faulty, please reach out to us so we can help right away! (email us: hello@nailesque.com)
For faulty items, we are able to assist with this as a priority, so please reach out before making a return :)
Returns
Can I return or exchange my nails?
We want all of our Nailesque girlies to 100% love what they receive, so in the rare case that anything happens to your order along it's journey to your home, or you've received a faulty item, we will replace it for you free of charge!
If you're not 100% happy with your Nailesque nails due to sizing, fit or the quality, we also offer refunds within 30 days of purchase. Please email us at : hello@nailesque.com and let us know why you would like to return your package :)
Unfortunately, we don't offer refunds for change of mind purchases, but we will issue you with a store credit if the item is successfully returned in its original condition within 30 days of purchase.
Please note: Return shipping costs are not covered by Nailesque. Refunds will be processed within 14 days of receiving the returned package in its original condition.
I'm missing a nail, what do I do?
During the courier or packaging process, smaller nails may occasionally fall out of its original packaging. If this has happened to you and you are missing a nail, email us at hello@nailesque.com
We will ask you to send the nail palette back to us for examination and upon confirmation, we will provide you with a replacement kit - all free!
Shipping
What is the shipping fee & delivery timeline? Do you offer free shipping?
Destination | Shipping Fee | Min. Purchase for Free Shipping | Shipping Timeline |
West Malaysia | RM6.90 | RM100 | 1-3 working days |
East Malaysia | RM18 | RM180 | 3-5 working days |
Singapore | S$4.9 | S$60 | 1-3 working days |
Do you ship internationally?
Currently, we only accept orders shipped to Malaysia & Singapore.
Orders Handling & Tracking
- All orders will be processed within 2-3 business days.
- Once your order is dispatched, you will receive a tracking number via email/sms.
- Nailesque cannot be held liable for any delays that may occur due to local duties & taxes, parcel held at Customs or any items that are lost in transit.
- For parcels that had been undelivered or returned to us, a standard shipping charge will apply for redelivery.