Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.nailesque.com/

Personal information we collect
When you visit https://www.nailesque.com/, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through https://www.nailesque.com/, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use https://www.nailesque.com/ -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your information will not be shared with outside parties. If you would like to change your personally identifiable information or would like it to be removed from our database, feel free to email us at hello@nailesque.com

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@nailesque.com.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through https://www.nailesque.com/, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@nailesque.com

[Re: Privacy Compliance Officer]
The Nailesque Beauty, Malaysia

Nails

How long can the nails last?

Temporary Wear (up to 4-7 days): With the correct prep, your nails will last up to 4-7 days with our sticky tabs included in your nail kit.

Extended Wear (up to 3 weeks): For nails applied with our nail glue with the correct prep, they can last up to 3 weeks.

Note that these estimates can vary depending on your lifestyle and whether you used the correct application technique!

**Make sure to always remove any oils from your nail bed by wiping them with an alcohol pad (provided in the kit), before applying the sticky tabs or glue!

Storage After Removal

Simply remove any sticky tab or glue residue on the nail and give them a quick wipe with the alcohol pad before storing them in the nail palette for future reuse.

How do I apply the press on's?

Step 1: Prep!

DO NOT miss this step as prepping your nails correctly is essential to allowing your press on's to stay on as long as possible!

1. Start by pushing back your cuticles using the cuticle stick & filing down your nails.

2. Size nail-esque nails by placing them above your natural nail beds and choosing the ones that have the most suitable fit.

3. Gently buff your nails using the nail filer in the kit.

4. Wipe your nails with the alcohol pad. This will remove the natural oils on your nailbeds which prevents the adhesive from working as well!

Step 2: Choose Adhesive

Option 1) Sticky Tabs (Short term wear)

• Choose the sticky tab that is the correct size for each of your nail beds, and apply the adhesive.

Option 2) Nail Glue (Longer term wear)

• Apply a pea sized amount of nail glue on your natural nail, and on the back of the nail-esque nails.

• Be careful not to touch the glue with your fingertips, as it bonds quickly!

Step 3: Press!

Apply nail-esque nails at a 45 degree angle and press down firmly for 20-30 seconds, ensuring you remove all air bubbles upon application.

Tips!

• To extend the wear of your press on's, avoid water contact 3 hours after application (I know... we always suggest to go to the bathroom beforehand 🤣) but this will really extend the wear time of the sticky tabs or glue!

• Do not touch your nails with your fingertips AFTER you've wiped them with the alcohol pad, as that will add back the oils on your nails that you removed with the alcohol pad.

• Make sure to choose the right SIZE for your nails that aren't too large, or too small, as this might cause nail-esque nails to fall off pre-maturely! Having press on's either too small or large for you means that water can get under your press on's, and interact with the glue underneath which might cause discolouration or pre-mature lifting.

How do I remove them?

You can easily remove your press on's with NO damage by soaking them in hot water, soap and oil (any kind such as cuticle oil, kitchen oil or body oil) for 10-15 minutes!

** Note: Some nails may take longer than others to come off depending on how much glue you used, and how long it's been since you've applied your press on's.

Can I reuse them?

100%!

Our nails are designed to be super durable and long-lasting so that they can be reused many times!

Simply buff off the residue glue from the nail using our petite nail filer and place them back in the nail palette for next time's use 😊

Why Nailesque?

Here are some reasons why Nailesque press on's are amazing!

♻️ Reusable (the nailesque nail palette comes with sticky tabs and glue!)

⏰Convenient (less than 10 min to apply and 10 mins to remove)

💸 Affordable (much cheaper than getting them done at the salon)

🚫 No damage (they're built for temporary wear and wont damage your nails)

🎨 Customisable (use a nail clipper and our nail filer to get the length & shape you desire!)

Are press-ons for me?

They're perfect if:

👩‍💻You can't wear nails to work! Simply use our temporary sticky tabs and remove them after 2-4 days of use

💅You like changing your nail designs often

😢You have damaged/weak nails (press on's are way less damaging than gel polish or acrylics)

😍 You love getting your nails done... but they cost too much and grow out too fast!

Order Issues

Can I cancel my order?

Unfortunately once an order is placed & shipped, we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria :)

I accidentally ordered the wrong item!

Once an order is placed, we prepare orders quickly, so we cannot guarantee your request will be processed in time. Do reach out to us as soon as possible (email us: hello@nailesque.com or reach us on IG @thenailesque), and we will try our best to help :)

I entered the wrong shipping address!

Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away (email us: hello@nailesque.com or reach us on IG @thenailesque) with your Order ID and the correct shipping address :)

I received a wrong or faulty item.

If you've double checked your order confirmation and have received the wrong item or it turned up faulty, please reach out to us so we can help right away! (email us: hello@nailesque.com or reach us on IG @thenailesque)

For faulty items, we are able to assist with this as a priority, so please reach out before making a return :)

Returns

Can I return or exchange my nails?

We want all of our Nailesque besties to 100% love what they receive, so in the rare case that anything happens to your order along it's journey to your home, or you've received a faulty item, we will replace it for you free of charge!

If you're not 100% happy with your Nailesque Nail Palette due to sizing, fit or the quality, we also offer refunds within 14 days of purchase. Please email us at : hello@nailesque.com and let us know why you would like to return your package :) 

Unfortunately, we don't offer refunds for change of mind purchases, but we will issue you with a store credit if the item is successfully returned in its original condition within 14 days of purchase.

Please note: Return shipping costs are not covered by Nailesque. Refunds will be processed within 14 days of receiving the returned package in its original condition. 

I'm missing a nail, what do I do?

During the courier or packaging process, smaller nails may occasionally fall out of its original packaging. If this has happened to you and you are missing a nail, email us at hello@nailesque.com or reach out to us at IG @thenailesque

We will ask you to send the nail palette back to us for examination and upon confirmation, we will provide you with a replacement kit - all free!

Shipping

What is the shipping fee & delivery timeline? Do you offer free shipping?

 Destination Shipping Fee Min. Purchase for Free Shipping Shipping Timeline
West Malaysia RM6.90 RM100 1-3 working days
East Malaysia  RM18 RM180 3-5 working days
Singapore RM30 RM300 5-8 working days

Do you ship internationally?

Currently, we only accept orders shipped to Malaysia & Singapore.

Orders Handling & Tracking

  • All orders will be processed within 2-3 business days.
  • Once your order is dispatched, you will receive a tracking number via email/sms.
  • Nailesque cannot be held liable for any delays that may occur due to local duties & taxes, parcel held at Customs or any items that are lost in transit.
  • For parcels that had been undelivered or returned to us, a standard shipping charge will apply for redelivery.